An Inside Look at Shaw360’s Monitoring Center

Many companies that offer Mobile Surveillance Units (MSUs) advertise 24/7/365 monitoring. On the surface, that claim suggests constant oversight and immediate response. In practice, however, the reality is often very different.

For many providers, monitoring simply means that alerts are routed through third-party call centers or automated systems that respond only after a trigger occurs. These arrangements can introduce delays, limit situational awareness, and reduce the ability to verify what is actually happening at a site.

At Shaw360, monitoring is treated as a core part of the security operation, not an outsourced service or automated process.

A Fully In-House Monitoring Operation

Shaw360 MSUs are supported by an in-house Monitoring Center where trained professionals oversee system activity at all hours of the day and night. The center is staffed by TMA-certified security specialists who understand both physical security operations and the technology that powers Shaw360’s units.

By maintaining its own monitoring team, Shaw360 ensures that the people reviewing alerts and live footage are familiar with the systems they manage. This level of familiarity allows the team to quickly interpret activity, verify incidents, and determine the appropriate response with urgency and accuracy.

Because monitoring is handled internally, Shaw360 works with each client to establish clear response procedures and communication protocols. For example, if someone is observed walking through a site after hours, the client decides whether our team should contact a specific person on their team, escalate directly to law enforcement, or follow another designated procedure, ensuring every alert is handled exactly as the client intends.

Active Monitoring, Not Passive Alerts

Monitoring at Shaw360 goes beyond waiting for alarms to trigger. The team actively supervises deployed units and continuously reviews incoming alerts and system activity.

When an alert occurs, Shaw360’s monitoring specialists assess the situation using live video feeds and system data. This process helps confirm whether an alert represents a genuine security concern, environmental activity, or a routine event on the site.

This verification step is critical. It reduces unnecessary escalations while ensuring legitimate threats receive immediate attention. If a situation requires action, the monitoring team can notify site contacts, coordinate with local law enforcement when appropriate, and provide live information to support a response.

Maintaining System Health and Reliability

Effective monitoring is not limited to just observing security events. It also includes maintaining the operational health of each deployed unit. Shaw360’s monitoring specialists track system status across the network of deployed MSUs. This includes reviewing connectivity, camera performance, power system conditions, and the overall health of the units, ensuring each and every unit remains fully operational.

If a potential issue is detected, the monitoring team can coordinate with the maintenance team to address the problem before it affects coverage at the site. This proactive approach helps maintain consistent reliability and reduces the risk of unexpected downtime, a leading factor into why we’re able to achieve 99% uptime.

Supporting Investigations and Documentation

Another key function of the monitoring center is preserving and organizing recorded evidence.

When incidents occur, the monitoring team ensures that video footage and relevant data are properly secured and documented. This information can assist clients with internal reviews, insurance claims, or law enforcement investigations. Because Shaw360 maintains full oversight of its monitoring process, the chain of evidence remains clear and professionally managed.

The Importance of Infrastructure, Process, and People

A surveillance system is only as effective as the people and processes behind it. Shaw360’s approach combines advanced mobile surveillance technology with a dedicated monitoring operation that actively manages alerts, maintains system performance, and supports incident response.

Rather than relying on automated alerts or outsourced call centers, Shaw360 provides a structured monitoring environment designed to deliver consistent oversight and reliable support.

True monitoring requires more than cameras and connectivity. It requires trained professionals, defined procedures, and the infrastructure necessary to maintain constant awareness. That combination is what allows Shaw360 to lead the industry, providing security monitoring that goes beyond simply watching a screen.